Device troubleshooting guide

How to Allow Camera Permission in Chrome

Chrome must have permission from both the site and the operating system. A previous Block choice can persist, so repeatedly refreshing will not help until the site setting changes.

Test Chrome Camera Access →

Common causes

The site-level camera setting, Chrome’s global camera selector, an operating-system privacy toggle, enterprise policy, or another program holding the webcam can prevent access. Multiple built-in, USB, and virtual cameras may also cause Chrome to open the wrong device.

  • The site-level camera setting
  • Chrome’s global camera selector
  • an operating-system privacy toggle
  • enterprise policy
  • or another program holding the webcam can prevent access. Multiple built-in
  • USB
  • and virtual cameras may also cause Chrome to open the wrong device.

Try these checks in order

  1. Step 1. Use the control beside the address bar to set Camera to Allow, then reload. In Chrome camera settings, confirm sites may ask for access and select the intended device. Check the operating-system camera privacy controls, close other camera apps, reconnect external cameras.
  2. Step 2. restart Chrome if the device list is stale..

Change one thing at a time and repeat the browser test. That makes it easier to identify which permission, connection, or routing change actually restored the signal.

What the browser test can confirm

The webcam test can verify whether Chrome returns a live video track and which settings the browser reports. It cannot bypass managed policy, confirm physical sensor condition, or change the camera selected inside another application.

Limits and privacy

Only grant camera access to a site you trust, and revoke it after testing if preferred. Device Check keeps the live feed in the browser.

A successful browser result means the expected event or stream reached this page during the test. It is useful evidence, but it is not a repair, calibration, warranty, or manufacturer certification.

Related guides

Ready to verify the result?

Run the relevant Device Check tool after completing the steps above.

Test Chrome Camera Access →